We see them tweet all the time. Handling downtime, user concerns, LTE availability, and mostly a lot of signal issues. But how well do they work when you ask them for a recommendation? Not at all useful, it seems. Yesterday, I tweeted both major telco’s through their main Twitter accounts (@enjoyGlobe and @SMARTCares) about a rather elementary inquiry about about their plans. The query was simple: recommend an unlimited data subscription for around PHP 1k a month. Seemed like a reasonable enough question to ask. And I was so much in the fence that a simple nudge would have pushed me right over the edge to any camp. But I guess that was too much to ask for, as I have not received a response from either twitter account still.
In fact, the only person that responded to my inquiry (as you can see in the image above) worked for neither of the two companies. What the hell kind of world we live in where we can’t even get information about plans from telcos’ supposedly “helpful and active” twitter accounts anyway?
I mean, what happens if you sign up for a 2-year contract and suddenly have a burning question? Because it sure as hell doesn’t look like they give a crap if you ask them, let alone something more complex. Not going to sign a contract for 24 months when they couldn’t even get off their butts to answer something as simple as that.