Lazada Is Scamming People By Sending Them The Wrong Item

Lazada Is Scamming People By Sending Them The Wrong Item
January 05 14:52 2019 Print This Article

We’ve all heard the stories. People buy expensive gadgets or products on Lazada (and maybe Shopee) and when they open their boxes they get rocks or crumpled newspapers inside. Essentially the buyer got screwed over and the seller – or someone along the chain of custody – pilfered the actual product and replaced it with worthless junk. Nobody would admit to know what happened to it or if the seller was even legit in the first place. It’s all assumed that the lawlessness and greed of Filipinos are to blame and people take it as a precautionary tale when buying online. That’s why a lot of consumers still insist on buying items offline or with cash on delivery – because there’s little to no chance of being scammed.

But I’ve always been skeptical of these rumors – because Lazada does have pretty good consumer protection policies for when this happens. If any of their sellers actually deliver rocks to their customers, then both Lazada’s and the seller’s reputation would get irreparably damaged. And what good is an online store if it has a bad reputation?

Here are my previous two refunds in Lazada’s system.

Additionally, my previous experiences with Lazada’s customer satisfaction guarantees have been good so far. I’ve once returned a tablet that developed a faulty backlight, and also got an action cam with a buggy user interface. In both cases I wrapped them both up, took them to LBC for return, and I was refunded quickly and offered an apology. It was clear neither Lazada nor the sellers were intentionally selling lemons. But this time its different.

You remember the article I wrote about Lazada no longer accepting Paypal, where I mentioned I was looking to replace a cabinet? Well the new cabinets just arrived, but I got them in kiddie-pool colored Baby Blue instead of Gray. AND ITS NOT EVEN THE SAME CABINET.

Last I checked, this color is called BLUE
The box is clearly LABELED BLUE

The item’s page clearly puts gray in the product name and on the product image. Plus, what I got wasn’t even the same cabinet – they sent me a single column shoe rack instead of a 2 column bookshelf. (I needed the wider shelf for longer items.)

That’s not all. The item’s description clearly says the shelf measurements are 125cm x 31cm x 82cm. (I know this because I’ve measured the space where the cabinet will go.) The shoe cabinet I got is a mere 60cm x 30cm x 86cm. By size of cabinet alone, I just received HALF OF THE CABINET I PAID FOR.

WHAT LOAD OF CRAP IS THIS?!

There is no mistaking the intention. I was clearly sent the wrong item on purpose. They even included a receipt that says I ordered a GRAY BOOKSHELF. What kind of dispatcher at a warehouse would see a delivery order that’s clearly marked as GRAY BOOKSHELF and pick up a BLUE SHOE CABINET to ship?!

What kind of really smart person would then put this same receipt onto the package, carefully bubble wrap it, and not notice the item is clearly not the same one on the receipt?

I mean, its fricking blue!

So its pretty obvious. This is clearly not a mistake. This seller, named Lucky 313 Inc., knowingly sent me the wrong item. A cheaper, arguably less popular item half the size and much less desirable than the one I paid for.

This is a scam. A clear as day scam.

Whether or not the seller actually had Gray Bookshelves in stock, they opted to – very knowingly – sell me a product that’s clearly not the same, with a lower value.

Yes, it’s still a cabinet. And I assume that’s how they get away with it. I’ve seen a lot of products with bad reviews claiming they received the wrong color or didn’t get all the parts. I’ve always chalked those up to human error. But this one is clever.

This company sends the buyer a complete item, but cheaper than what he or she bought. Then, by hoping the buyer won’t complain or wouldn’t notice the difference, they’d have just sold them a lesser product for full price. That’s the modus.

There’s no denying this one. We caught them in a bold faced lie. You really can’t explain what’s happening here other than the obvious.

If they didn’t have any gray bookshelves in stock, they could have simply cancelled my order or marked the product as sold out. Instead, they thought I was a sucker that would keep this kiddie blue shoe box nobody wants.

I could only imagine HOW MANY PEOPLE THIS HAPPENS TO EVERYDAY. If this has happened to me, then it has happened to hundreds if not thousands more. This company clearly preys upon those people who are too busy to complain; too far from an LBC to ship it back; or haven’t checked the item before the refund window has expired.

In all those cases, this Lucky 313 would have gotten away with it. And if they did get caught, they’d just refund the order and call it a day at virtually no cost to their bottom line.


Rumors that Lazada sends people rocks instead of gadgets exist, like this one from Ka Bino Guererro on Facebook. Whether or not this is true we can’t really say, but at least we can confirm as to what has happened to us firsthand.

But who pays for the time I’ve wasted waiting for the delivery to arrive? Only to get the wrong item, having to pack it again, and carting it off to LBC? Yes, Lazada does shoulder the costs of return shipping, but the whole afternoon I’ve wasted returning this I’ll never get back.

How about Lazada compensate us for wasted time and stress? How about they punish erring sellers like this Lucky 313 with harsher sanctions for erroneous, clearly scammy, practices? There needs to be better control over these sellers other than just the slap on the wrist of a bad review and seller rating.

And if you think I’m being too dramatic or harsh about this, just remember: PEOPLE ARE OUT THERE GETTING SCAMMED BY THIS EVERYDAY.

Lazada needs to get their crap together. Now if you’ll excuse me I have a trip to LBC I need to plan this afternoon.

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Alexei Rivera
Alexei Rivera

Alex likes doges and wowes. Much bio.

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10 Comments

  1. Lee Javier
    January 06, 15:29 #1 Lee Javier

    This maybe true, they have sellers of NETFLIX, SPOTIFY etc account’s for very cheap prices. However the account as I experienced lasted for a day and the other purchase was declared delivered yet I did not receive any account username password yet my card got charged for the purchase.

    Reply to this comment
  2. MaRia Zh
    June 06, 18:51 #2 MaRia Zh

    Got the same problem right now oredered phone for 6790 pesos using my creditcard and item receved was pwerbank ???? Used power bank i do not even lnow who’s fault is it and when i send it back warehouse rejected it! I so not know what should i do and i am really disappointed on what happened i will keep fighting for it because i had pay 6790 for a worthless item

    Reply to this comment
  3. DONALD PENDER
    August 19, 20:02 #3 DONALD PENDER

    Scammed on Lazada by their seller Posh Motorcycle Shop Ordered a Samurai Paint bundle of 4 cans of paint, they shipped only ONE of the four cans, in the same order I ordered a bundle of 3 cans of paint, they shipped only ONE of the 3 cans. Messages to Lazada are repied with automated messages that get you nowhere. Messages to the store who ripped me off go unanswered

    Reply to this comment
  4. Bobby G
    January 31, 08:06 #4 Bobby G

    You are correct! Lazada is a total SCAM ran by those making money off others. I will never use this bogus service ever again! I ordered some Asics shoes…got some old cheap NIKE instead. When I complained to Lazada, go the same run around. A bogus company indeed!

    Reply to this comment
  5. Francois
    June 05, 04:50 #5 Francois

    THIS IS MY UNFORTUNATE LAZADA SHOPPING EXPERIENCE!!!!
    HENCE, THIS WILL CONFIRM THE ONGOING FRAUDULENT SELLER’S MODUS-OPERANDI MONEY MAKING PACKAGING SCAM Grrr!

    BUYING THRU LAZADA FROM A SHOP NAMED “MARMALADE”
    DATE:JUNE 2020

    BUYERS ALERT! WARNING! BEWARE! BE FOREWARNED!!!! ✋

    AVOID BECOMING ANOTHER VICTIM !
    ——- IMPORTANT NOTICE ——
    PLEASE READ ALL THE NEGATIVE FEEDBACK RATINGS BEFORE BUYING FROM THIS STORE NAMED: “MARMALADE”, COZ WHAT YOU READ SAYS SO MUCH SAD TRUTH ABOUT THIS PRODUCT & THE ANOMALIES COMMITTED BY SELLER !!!!

    I ORDERED & PAID FOR THREE (3) PINK UNITS –> PARTICULARLY, THE FIVE (5) BLADED PROPELLER ELECTRIC FANS!

    REMARKS:

    Unfortunately,… the Deceitful Seller SENT —> ???
    GREEN FANS / & IT BEING A FOUR (4) BLADED PROPELLER ELECTRIC FAN

    This seller is very manipulative, deceitful, & nasty!!!!

    [WARNING & BEWARE]
    These wrong and/or incomplete packages are obviously & intentionally being sent poorly packed in plastic transparent bags to buyers!!

    Without doubt this is…
    (No Accident! from a Fraudulent Seller!!) via
    “SELLER MODUS-OPERANDI PACKAGING SCAM”
    THIS IS OUTRIGHT CHEATING!

    So people… be smart, think a million times over before buying here???Avoid this mistake ? or later be sorry ???

    Reply to this comment
  6. Francois
    June 05, 04:54 #6 Francois

    THIS IS MY UNFORTUNATE EXPERIENCE!!!!
    BUYERS ALERT!WARNING!BEWARE!

    AVOID BECOMING ANOTHER VICTIM !
    ——- IMPORTANT NOTICE ——
    PLEASE READ ALL THE NEGATIVE FEEDBACK BEFORE BUYING FROM THIS STORE COZ WHAT YOU READ SAYS SO MUCH SAD TRUTH ABOUT THIS PRODUCT & SELLER !!!!

    I ORDERED & PAID FOR THREE (3) PINK SETS –>
    FIVE (5) BLADED FANS!

    Remarks:
    Deceitful Seller sent—> ???
    GREEN FANS / FOUR (4) BLADED FAN

    This seller is very manipulative, deceitful, & nasty!!!!

    [WARNING & BEWARE]
    These wrong and/or incomplete packages are obviously & intentionally being sent poorly packed in plastic transparent bags to buyers!!

    Without doubt this is…
    (No Accident! from a Fraudulent Seller!!) via
    “SELLER MODUS-OPERANDI PACKAGING SCAM”

    So people… be smart, think a million times over before buying here???Avoid this mistake ? or later be sorry ???

    Reply to this comment
  7. Ken
    July 14, 05:47 #7 Ken

    I ordered a salt lamp on COD basis. The delivery guy came and asked me to pay first before handing over the box. I refused as I want to check first. After raising my voice and with a hammer in my hand and set of screwdrivers in my waist (I was repairing something that day) I think he got scared and handed me the box. When I opened it I found salt, but not a lamp so I forcefully returned it to him but he refused and demanded I pay, but with the hammer still in my hands I scared him away leaving the stupid salt. That was like 5 years ago. He never came back.

    Reply to this comment

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